G118 believes that online entertainment should be enjoyed in a healthy and controlled manner. We provide tools, guides, and support to ensure every member plays wisely and responsibly.
At g118, we do not just offer a fun online entertainment experience — we are fully committed to ensuring every member stays in complete control while enjoying our games. Responsible gaming is not just a slogan; it is at the core of how we operate every day.
We recognise that online gaming can deliver genuine excitement and enjoyment when done the right way. However, we also know that without clear boundaries, this activity has the potential to negatively affect some individuals. That is why g118 provides a comprehensive suite of self-control tools, informational resources, and support accessible to all members at any time.
G118's approach to responsible gaming is built on three core pillars: prevention through education and control tools, early detection through play pattern monitoring, and ongoing support through a dedicated team ready to assist every member in need.
We encourage all members to read this page in full, understand the tools available, and do not hesitate to contact us if they need help or have concerns about their own gaming habits or those of a loved one.
The g118 platform is exclusively for individuals aged 21 and above. g118 enforces a strict age verification process through KYC to ensure no underage individual can access our services.
Contact the g118 support team now or refer to the help resources section below. You are not alone.
All these tools are available free of charge to every g118 member and can be activated or modified through your account settings or by contacting our support team.
Set daily, weekly, or monthly deposit limits to control the amount of money you add to your g118 account. These limits take effect immediately and can be reduced at any time. Increasing a limit requires a 24-hour waiting period as an added layer of protection.
Set a daily time limit for your gaming sessions. Once the limit is reached, g118 will display a reminder notice and give you the option to continue or end the session. This feature helps you maintain a healthy balance between entertainment and other daily activities.
Choose to take a break from the g118 platform for a duration you set yourself — from 24 hours up to 30 days. During the break period, your account will be blocked from any gaming activity, but withdrawal of your remaining balance is still permitted.
If you feel that gaming has become a serious problem, you may apply for a long-term self-exclusion of 6 months, 1 year, or permanently. During this period, you will not be able to access the g118 platform and will not receive any promotional communications.
Track your complete history of gaming activity, deposits, and withdrawals through the g118 account dashboard. Understanding your own gaming patterns is the single most important first step in maintaining self-control.
Enable automatic notifications that alert you when you are approaching a set limit, when a gaming session has exceeded a certain duration, or when your playing patterns show significant changes from the norm.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to speak with the g118 support team or seek professional help.
Have you experienced any of the following situations in the past 12 months?
This test is a personal guide only and is not stored by g118. It is designed to help you honestly assess your own relationship with gaming.
If you or someone you care about needs help with gaming habits, follow these simple steps to get support from the g118 team.
Access your account via the g118 website or app. All self-control tools are accessible directly from your account settings with no approval wait time.
Inside your account panel, there is a dedicated section for gaming limit management, self-exclusion breaks, and self-exclusion. All tools are available in one easily accessible place.
Select one or more control tools that best suit your needs — whether that is deposit limits, time limits, a cool-off period, or full self-exclusion.
If you need further assistance or would like to speak with one of our officers, the g118 support team is available 24 hours a day, 7 days a week via live chat or email.
If the issue goes beyond what you can manage on your own, g118 will help connect you with qualified professional support organisations in Malaysia.
All discussions relating to responsible gaming are handled in complete confidence. No information will be shared with third parties without your consent.
G118 partners with and recommends the following resources for members who need additional support outside of our platform.
Befrienders Malaysia provides round-the-clock emotional and crisis support for individuals who need someone to talk to, including issues related to gaming addiction.
Gamblers Anonymous Malaysia runs a peer support programme for individuals struggling with gambling problems, offering regular meetings and ongoing anonymous guidance.
Public and private hospitals in Malaysia provide counselling and psychiatric services for behavioural addiction treatment, including gaming addiction, at affordable rates.
G118 provides articles, guides, and educational materials on responsible gaming, accessible directly within the platform's help center. Knowledge is your best defense.
Gam-Anon Malaysia is a dedicated support organisation for family members and friends of individuals struggling with gambling problems, helping them understand and navigate the situation.
The g118 trained customer support team is available 24/7 for any enquiries, concerns, or requests related to account controls and responsible gaming.
Answers to the most frequently asked questions by g118 members about responsible gaming and self-control tools.
Responsible gaming is not just a policy at g118 — it is a core value that underpins every business decision we make. Here are the commitments we uphold for every member who joins our platform.
We know that member trust is our most valuable asset. By keeping member well-being as our top priority, we believe that healthy long-term relationships will benefit all parties — members, the community, and g118 itself.
We are always transparent about winning odds, bonus terms, and how our platform operates. There are no hidden terms intended to mislead members.
We never block or question self-control requests. Every request for a limit, break, or exclusion is processed immediately without any pressure.
G118 staff receive ongoing responsible gaming training so they are equipped to identify and assist members who may need support.
All information related to self-control measures and member exclusions is handled with the strictest confidentiality and will not be used for any marketing purposes.
Register your g118 account now and start a fun, safe, and fully responsible online entertainment experience. With a complete set of self-control tools, you are always in full control.