G118 is committed to protecting every member's personal information to the highest security standards, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Welcome to the g118 Privacy Policy. This document explains in detail how the g118 platform (accessible at g118.onl) collects, stores, uses, and protects your personal information as a member or visitor of our platform.
G118 takes seriously our responsibility to protect the privacy of every individual who interacts with our platform. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), and we are committed to ensuring that all information you share with us is handled with full respect, transparency, and integrity.
By registering an account, using the platform, or browsing the g118 website, you are deemed to have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision herein, you are advised not to continue using the g118 platform.
This Privacy Policy applies to all services provided by g118, including the website, mobile app, and any official communication channels operating under the g118 brand.
G118 collects various types of information depending on how you interact with our platform. This information is collected directly from you, automatically as you use the platform, or through legitimate third parties.
Information you provide directly:
Information collected automatically:
The personal information we collect is used solely for legitimate purposes directly related to the provision of g118 services. The following are the primary purposes for which your data is used:
You may withdraw consent to receive marketing communications at any time by contacting our support team. Withdrawal of consent does not affect any data processing that occurred prior to the withdrawal date.
G118 will not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your information is only shared in the following limited circumstances:
In all cases of data sharing, g118 ensures that the receiving parties are bound by data protection obligations equivalent to the standards we uphold ourselves.
Protecting your personal data is g118's absolute priority. We employ multi-layered security measures to ensure your information is always safeguarded against unauthorized access, alteration, or disclosure.
In the event of a data breach affecting your information, g118 will notify you within 72 hours of the incident being detected, in line with data protection industry best practices.
G118 uses cookies and similar tracking technologies to enhance user experience, analyze platform usage patterns, and personalize the content displayed to you. Cookies are small text files stored on your device by your web browser.
Types of cookies used by g118:
You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the g118 platform.
As a data subject under Malaysia's PDPA 2010, you have specific rights regarding your personal information held by g118. g118 fully respects and facilitates the exercise of these rights.
| Your Rights | Description | Status |
|---|---|---|
| Right of Access | Request a copy of the personal information we hold about you | Supported |
| Right to Rectification | Request correction of inaccurate or incomplete information | Supported |
| Right to Erasure | Request deletion of your personal data subject to legal obligations | Terms apply |
| Right to Restriction | Request restriction of your data processing under certain circumstances | Supported |
| Right to Object | Object to the processing of your data for direct marketing purposes | Supported |
| Right to Data Portability | Receive your data in a machine-readable format | Under development |
To exercise any of the above rights, please contact the g118 customer support team by email at [email protected]. We will process your request within 30 business days of receipt.
G118 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. Retention periods are also determined by applicable legal requirements, particularly those related to anti-money laundering (AML) and tax compliance.
Once the retention period has lapsed and there is no legal obligation requiring continued storage, your data will be securely deleted from g118's systems.
G118 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.
When significant changes occur, g118 will:
Continued use of the g118 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your personal information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how g118 handles your personal information, please contact our Data Protection Officer through the following channels:
We are committed to addressing all your concerns seriously and providing a thorough response within the stated timeframe. Your trust is the foundation of g118's operations, and we will not waver in our efforts to protect your privacy.
If you are not satisfied with g118's response to your privacy concerns, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection or any other relevant authority.
Six key pillars that make g118 a safe and responsible online entertainment platform for users in Malaysia.
All data transmitted between your device and g118's servers is protected by 256-bit SSL encryption — the same technology used by leading financial institutions worldwide.
G118 operates within the framework of Malaysia's Personal Data Protection Act 2010. All our data collection and processing procedures are designed to fully comply with local legal requirements.
G118 has never sold, rented, or traded members' personal information to third parties for commercial gain, and never will. Your data belongs solely to you.
Only specifically authorised g118 staff may access member data, and every access is logged and monitored. No one can access your information without a legitimate work-related need.
G118's security monitoring system operates around the clock to detect and neutralize cyber threats before they can affect your data.
G118 undergoes regular independent security audits and penetration testing by third-party experts to ensure our data protection infrastructure remains robust and up to date.
Answers to the most frequently asked questions by g118 members regarding personal data protection.
Register your g118 account today and enjoy a safe, transparent online entertainment experience protected by the highest privacy standards for users in Malaysia.